Centre launches IVRS platform to address the problem of call drops
The Ministry in its release said that the IVRS system will be extended to the entire country very soon.
DoT has been taking various initiatives to address the problem of call drops faced by subscribers in mobile networks, the release said.
The Telecom Service Providers (TSPs) have installed more than 1,30,000 additional Base Transceiver Stations( BTSs) across the country from June 2016 to October 2016 and further plan to install more than 1,50,000 additional BTSs across the country up to March 31, 2017.
Subscribers will receive an IVRS call from the short code 1955 and will have to answer a few questions, said DoT.
Subscribers can also send a toll-free SMS to the short code 1955, containing the location of city/town/village, where they might be facing the problem of frequent call drops.
The feedback of the subscribers will be shared with the Telecom Service Providers so that they can take corrective steps in the identified areas, to improve the mobile network for addressing the problem of call drops, according to the release.
Minister of Communications Manoj Sinha said, “The platform is a channel to capture direct feedback from the consumers and this voice of the customer can be used to improve the services that are being offered to them."
He said, initially the government will use the platform for call drops and will extend this to capture consumer feedback in other areas as well in the future.
Image: Wikimedia Commons
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