GoAir asked to pay Rs 98,000 for cancelling 25 tickets
Mumbai, Jan 15 (IBNS): The consumer forum has directed low-cost airline GoAir to pay a Mumbai resident more than Rs 98,000 for cancelling a 2015 Ahmedabad to Mumbai flight in which he had booked 25 tickets, said Hindustan Times.
In May 2014, Jayesh Pandya had spent Rs 50,000 to book the 25 tickets on the February 17, 2015 flight.
“I had made the wedding pooja arrangements based on the flight timings. In January 2015, I contacted the airlines to submit the passengers’ names. They, then, informed me the flight was cancelled. They offered no reasons,” Pandya told the forum, the report said.
He then bought the tickets on Vistara for Rs 88,816. When he approached GoAir for reimbursement, the airline gave him a Rs 3,000 credit voucher and said his refund was being processed. He did not hear from them further.
Pandya then filed an RTI and found the flight had not been cancelled. He eventually approached the forum in November 2016.
The consumer forum has now directed the airline to refund Pandya Rs 50,000 for the tickets, and Rs 38,816 for the excess amount Pandya paid for Vistara airlines and Rs 10,000 as additional compensation, the report added.
GoAir did not comment on the development.
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