Call drops:TRAI asks operators to compensate consumers
Releasing a set of recommendations, the telecom regulator has asked operators to pay Re 1 compensation for each call drop to customers. The compensation would however be restricted to 3 calls per day.
The telecom operators have to send SMSes to customers mentioning the details of the amount credited within four hours of the occurrence of to a call drop.
In case of postpaid customers, the credits will be reflected in their next bill, the regulator said.
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