Nissan India launches F1 (Fix It Right First Time) Solution
Kolkata, Jan 22 (IBNS): Automobile major Nissan India on Monday launched a comprehensive and robust service solution – F1 (Fix It Right First Time) aimed at enhancing customer ownership experience. Launched during the 8th edition of ‘Happy with Nissan’ – an after sales campaign, F1 Solution (Fix it Right First time) aims to address and solve all vehicle concerns and customer queries in the first attempt.
Announcing the initiative, Sanjeev Aggarwal, Vice President, Aftersales, Nissan Motor India Pvt Ltd., said, “It is our constant effort to explore innovative solutions to make the ownership experience of our customers delightful. With F1 Solution, we aim to resolve 96% issues of customers by addressing them at the very first instance during a service visit. This is in line with our commitment towards transforming the customer ownership experience in India by introducing global best practices. Globally, Nissan has introduced F1 Solution in 19 key markets."
As part of the F1 Solution, after capturing customer’s verbal feedback, a comprehensive diagnosis of the vehicle is performed. A team of skilled Nissan technical experts undertake prompt and accurate maintenance and repair work. A thorough final quality check using ‘Vehicle Quality Check list’ is performed. Before delivering the car to the customer, rechecking of washing quality followed by re-verification of repair work by ‘Final Inspector’ is executed. The entire service quality procedure & tool eliminate the repeat repair work and recurring customer visits.
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