Zomato
Zomato layoffs: 250 employees to lose jobs as Hyderabad support centre shuts
Food delivery platform Zomato is planning to shut down its customer support operations in Hyderabad, a move that will impact around 250 employees, media reports said.
People familiar with the matter told The Economic Times that the employees will be laid off as part of the restructuring.
The move comes after Zomato changed its customer support model over the past six months, with a larger share of the work being outsourced to specialised external partners, according to the report.
The company’s remaining in-house customer support operations will now be consolidated at a single location in Gurugram, media reports said.
Sources told NDTV Profit that the restructuring is being undertaken following a recent review of Zomato’s Customer Delight operating model and organisational requirements.
The affected employees will receive four months’ severance pay, including contractual notice pay and a one-time ex-gratia payment, according to the report.
Explaining the rationale behind the job cuts, sources said: “Our customer support model has changed significantly over the past six months, with more work now managed through specialised external partners. The in-house work that remains needs to operate as one integrated team, closer to our product, technology, analytics and business functions in Gurgaon.”
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