Volvo Car India opens national parts warehouse in a bid to reinforce World-Class Customer Service

The warehouse in strategic alliance with DSV, will support growing demand for parts across dealerships in India.

This reduces waiting time for customers and is a step in the right direction for the company’s ambition to provide global top-tier service standards.

Charles Frump, Managing Director - Volvo Car India said, “I am pleased to announce the opening of our National Parts Warehouse in India today. This will provide World-Class customer service and support our ambition of doubling segment share by 2020. With DSV as our partners I am confident we will reduce turnaround time for our customers. The warehouse increases liquidity at the dealers and enables them to concentrate on customers even more.”

Also, present at the occasion was Martin Persson, Vice President – Global Customer Service, Volvo Car Group who said, “India is a high growth potential market and the recent performance of Volvo Car India with record sales and service last year increases the headquarters confidence in the local management. India is already providing great customer experience and investing in this infrastructure will raise the bar even higher.”

Speaking about the strategic partnership Ketan Shah, Managing Director DSV Solutions India said “Our core competency is a smooth execution of Warehousing solutions and my team will ensure Volvo Car India will greatly benefit from our partnership.”