August 14, 2026 03:37 pm (IST)
Follow us:
CBDT sets-up a new dedicated structure for grievance redressal
New Delhi, Mar 7 (IBNS) The Central Board of Direct Taxes (CBDT) has issued an order setting-up a dedicated structure for delivery and monitoring of tax payer services in the Income Tax Department.
Grievance redressal is a major aspect of citizen centric governance and is an important feature of the activities of the Income Tax Department.
The Income-tax Department addresses grievances through a multi-layered grievance redressal machinery including Centralised Public Grievance Redress and Monitoring System (CPGRAMS), Aayakar Seva Kendras (ASK), online grievance redressal through Central Processing Centre (CPC), etc.
Two separate directorates, called Directorate of Tax Payer Services-I and Directorate of Tax Payer Services-II have been set up, which will be responsible for delivery and monitoring of taxpayers services in the field offices and e-services deliverable through various electronic platforms of the Department.
They will oversee and co-ordinate all matters relating to grievances of taxpayers and ensure their timely redressal.
These Directorates will report to the Member (Revenue and Tax Payer Services), CBDT through the Principal Director General of Income Tax (Administration).
The responsibility for delivery of tax payer services has also been specifically assigned at every level in the field offices. This will ensure accountability of officials in redressing grievances in a time bound manner.
The Tax Administration Reforms Commission’s (TARC) Report has also accorded considerable importance to redressal of grievances and a customer focussed approach in the Department through creation of a tax payer services vertical. The creation of this structure will fulfil some of the most significant recommendations of the TARC.
Support Our Journalism
We cannot do without you.. your contribution supports unbiased journalism
IBNS is not driven by any ism- not wokeism, not racism, not skewed secularism, not hyper right-wing or left liberal ideals, nor by any hardline religious beliefs or hyper nationalism. We want to serve you good old objective news, as they are. We do not judge or preach. We let people decide for themselves. We only try to present factual and well-sourced news.
Support objective journalism for a small contribution.
Latest Headlines
Delhi on high alert: Bomb threat to High Court, airport and multiple locations ahead of I-Day
Fri, Aug 14 2026
‘Who are they to interfere?’: CJI Surya Kant slams Bar Council of India over NALSAR students’ enrolment row
Fri, Aug 14 2026
'Shows how low Congress has sunk': BJP slams Rahul Gandhi over Modi foreign policy jibe
Fri, Aug 14 2026
Uttarakhand tunnel horror: 7 dead, 14 injured after flash surge traps worker, rescue operation ongoing
Fri, Aug 14 2026
Nagpur joyride turns fatal: Two teenagers killed, father booked for letting minor drive
Thu, Aug 13 2026
Sukhbir Singh Badal attacked with kirpan at Nanded gurdwara, security guard injured
Thu, Aug 13 2026