Air India apologises to passengers stranded in Russia, offers refund

Jun 09, 2023, at 12:46 am

New Delhi: Air India has issued an apology to the passengers of its flight that was redirected to Magadan in Russia due to a mechanical glitch in one of its engines. Several passengers had complained that they were left to deal with subpar food, stray arrangements, and language problem while not a single Air India crew member was on site to assure or help them.

Air India passengers stranded in Russia face chaos and confusion, battle inadequate food and toilets

Jun 08, 2023, at 03:04 am

New Delhi: Stranded passengers of an Air India flight that made an emergency landing in a remote Russian town on Tuesday are struggling with unfamiliar food, shabby accommodation and a language barrier. In a Twitter post, a passenger called the situation a "full-blown humanitarian crisis" as passengers are left to deal with poor communication, subpar food and stay arrangements, while not a single Air India crew member is on-site to assure or help them.