Air India apologises to passengers stranded in Russia, offers refund

New Delhi: Air India has issued an apology to the passengers of its flight that was redirected to Magadan in Russia due to a mechanical glitch in one of its engines. Several passengers had complained that they were left to deal with subpar food, stray arrangements, and language problem while not a single Air India crew member was on site to assure or help them.

Air India passengers stranded in Russia face chaos and confusion, battle inadequate food and toilets

New Delhi: Stranded passengers of an Air India flight that made an emergency landing in a remote Russian town on Tuesday are struggling with unfamiliar food, shabby accommodation and a language barrier. In a Twitter post, a passenger called the situation a "full-blown humanitarian crisis" as passengers are left to deal with poor communication, subpar food and stay arrangements, while not a single Air India crew member is on-site to assure or help them.