November 22, 2024 09:16 (IST)
Follow us:
facebook-white sharing button
twitter-white sharing button
instagram-white sharing button
youtube-white sharing button
PM Modi bestowed Dominica's highest award at India-CARICOM Summit | 69-year-old Delhi man, a St. Stephen's alumnus, arrested for conning govt officers by posing as ex-IPS | 'Baseless': Adani Group denies US charges of bribery and fraud against Gautam Adani | AAP's first list of candidates for Delhi polls feature six turncoats | PM Modi is incapable to arrest Gautam Adani: Rahul Gandhi after tycoon charged with bribery and fraud in the US
Food Rescue: Zomato introduces new feature to reduce food wastage
Zomato
Zomato launches Food Rescue feature to reduce food wastage as over 400,000 orders are cancelled by customers on the platform every month despite its no-refund policy.

Food Rescue: Zomato introduces new feature to reduce food wastage

| @indiablooms | 11 Nov 2024, 04:23 pm

New Delhi/IBNS: India's leading multinational restaurant aggregator and food delivery company Zomato has launched a new feature called "Food Rescue," which allows users to purchase cancelled food orders at a discounted price to help reduce food waste.

"Now, cancelled orders will appear for nearby customers, who can buy them at a great price, in their original, untampered packaging, and receive them in minutes," Zomato co-founder and CEO Deepinder Goyal announced on X (formerly Twitter) on Sunday (Nov. 10).

According to Goyal, over 400,000 orders are cancelled each month on Zomato for various reasons, even with the platform’s no-refund policy.

The feature will display cancelled orders for customers within a 3 km radius of the delivery partner carrying the order, with a short claim window to ensure food freshness.

However, perishable items like ice creams, shakes, and smoothies are not eligible for Food Rescue.

"Zomato won’t keep any proceeds from these sales, except for required taxes," Goyal said. "The payment made by the new customer will be shared with the original customer (if paid online) and the restaurant partner."

Zomato also plans to fully compensate delivery partners for cancelled trips.

The company had an average of 498,000 active monthly delivery partners last quarter, according to its latest shareholder report.

Restaurant partners will continue to receive payment for the original cancelled order, plus a portion of the new payment if the order is claimed by another customer.

The Gurgaon-based company has recently introduced several new features.

It launched "Brand Packs" for users to buy discount coupons for frequently ordered restaurants and introduced an order history counter showing users their total orders on the app.

In April, Zomato piloted priority deliveries, allowing users to get their food faster for an additional Rs 19-29 per order, and tested a “pay later” option where customers could pay any time before delivery.

In the September quarter, Zomato reported a 68 percent year-on-year (YoY) increase in operating revenue to Rs 4,799 crore, with a profit of Rs 176 crore.

The food delivery segment recorded a gross order value of Rs 9,690 crore, up 21 percent from last year.

Support Our Journalism

We cannot do without you.. your contribution supports unbiased journalism

IBNS is not driven by any ism- not wokeism, not racism, not skewed secularism, not hyper right-wing or left liberal ideals, nor by any hardline religious beliefs or hyper nationalism. We want to serve you good old objective news, as they are. We do not judge or preach. We let people decide for themselves. We only try to present factual and well-sourced news.

Support objective journalism for a small contribution.