SBI deepens partnership with TCS to drive innovation and enhance customer experience

The extended partnership builds on a two-decades long relationship between the two partners, that began with the implementation of the TCS BaNCS core banking solution in 2001, the largest such transformational program of that era.

As part of the new contract, TCS will continue to maintain and enhance SBI’s application estate around core banking, trade finance, financial reporting, and financial inclusion with new features and functionality. This will support the bank’s ability to launch newer offerings and respond to business and regulatory changes.

In addition, TCS will continue to leverage its deep contextual knowledge of SBI’s business and technology landscape to help the bank with large transformation programs to help its customers realize their aspirations, and make their day-to-day banking accessible, intuitive, easy, and secure. In the most recent such engagement, TCS is helping build Bharat Craft – an omnichannel, online B2B e-commerce platform which would serve as a marketplace for MSMEs, jointly driven by SBI and the Government of India.

Prior to that, TCS collaborated with SBI to plan and execute the simultaneous merger of five associate banks and Bharatiya Mahila Bank. The colossal undertaking involved integrating over 200 business processes, over 43 IT applications, 17,500 products, and over 50 billion database records, and impacting over 50,000 tellers across 7,000 branches. Immaculate planning and execution ensured accomplishment of all goals – without any interruption to services – in just six weeks.

“Technology and innovation have been at the core of SBI’s growth and transformation journey over the last two decades. TCS has been a valuable partner since the beginning and has supported us in building and running a high-performing, resilient and scalable core banking platform that is foundational to all our digital initiatives. We are pleased to extend our relationship with TCS as we continue to work together to launch new initiatives for enhanced customer experience,” said Ravindra Pandey, DMD & CIO, SBI.

“TCS’ two decades-long relationship with SBI is a testament to our customer-centricity and our approach of harnessing collective knowledge to create greater futures. We are delighted to continue this partnership as the bank embarks on its next wave of growth. We look forward to an exciting journey ahead, filled with energy, innovation, and a passion for excellence,” said Ujjwal Mathur, Country Head – India, TCS.