Suresh Nanda, Chairman of Claridges Group of Hotels states the 2020 Hospitality industry trends
As more people move out to explore cities, countries and crave the local experience, the hospitality industry is gearing itself up for catering to these demands. With such major developments already, it seems like the industry this year is going to push extra hard on making the customers feel special, offering state-of-the-art facilities and comfort.
The chairman of The Claridges Group of Hotels, Suresh Nanda, who also happens to be the owner of Taj Dubai, believes that this year the industry would be anything but compromising or basic. “These hospitality industry trends are not the cause or effect of a single route phenomenon but various socio-economic parameters that are coming together to define the industry,” he adds.
According to the hotelier, these are the most exclusive trends to watch out for in the hospitality sector and the customers will definitely be spoilt for choice.
 Healthy food and wellness
As the guests today are opting for healthy food options, the industry seems to be receptive of the demand. The idea of wholesome living has been having a profound impact on the industry, including the F&B team, and therefore there has been an increase in the number of restaurants focusing on vegan food, organic ingredients, etc.
 Inter-cultural events
Whether its food or art, hotels seem to focus now on inducing inter-cultural or inter-regional offerings to appease the guests. “Our recent Australian food festival featured celebrity chefs, renowned restaurants, flagship spirits, and also the DAG art exhibition, which gained massive appreciation by both the guests and the visitors. Hotels are now turning up to the demands of their visitors, and these events feature live entertainment, activities and more,” says Suresh Nanda.
 Bleisure travel on an all-time high
Hotels are witnessing an upsurge in the number of bleisure guests— the travellers who blend their business trips with their passion for traveling. Although their trip is mainly suited for their business needs, these travellers do extend their trip by a few days in order to explore the city. Bleisure helps guests feel like they are vacationing while at work, which has been able to make the lines between work and life blur, and with it, the distinctions between business and personal travel.
 More online booking than impromptu check-ins?
The number of online bookings is increasing, which makes it important for hotels to upgrade and maintain their online presence. Travelers love options as much as they love technology. The hospitality industry can use both of these things, certainly extend easy check-ins, and even allow guest to remotely check-in.
 The concept of an eco-hotel
Environment sustainability, ethical practices and organic (au-naturale) offering is what visitors seek, and the hotels aim to provide. Hotels now employ measures to improve the well-being of guests, reduce waste and toxicity in their vicinity, and embrace a green lifestyle.
Hospitality industry focuses on offering guests a multifaceted experience—from comforts beyond just a room, to luxury, shopping and entertainment, as well as a thriving business centre. Furthermore, keeping pace with the wider industry is one of the ways owners can help to ensure that their business is delivering an excellent customer experience.
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