Centre to launch AI enabled pension portal soon: Jitendra Singh

Union Minister Jitendra Singh said on Wednesday that the proposed portal will not only send alerts but constantly keep in touch with the beneficiaries and their associations, and regularly receive suggestions, feedback, inputs, and grievances for a prompt response.

Jitendra Singh, who is the Minister of State for Personnel, said the move is in line with Prime Minister Narendra Modi's motto of ensuring "Ease of Living".

He was interacting with the users of 'Bhavishya', a portal for pension payment and tracking.

The 'Bhavishya' platform allows prompt pension processing of superannuated Central government employees.

Most of the superannuated senior citizens, including retired paramilitary personnel, and those about to get superannuated lauded the prompt pension processing through the 'Bhavishya' platform and thanked the minister for such seamless service, a statement issued by the Personnel Ministry said.

'Bhavishya' has enabled end-to-end digitisation of the pension processing and payment in accordance with the Modi government's aim to achieve transparency, digitisation and service delivery.

Responding to banking-related issues, Singh said the problems will be automatically taken care automatically by the AI-enabled portal with fixed responsibility.

He also told the officials to conduct pre-retirement workshops at regular intervals to counsel the employees and learn from their experiences.

Singh also emphasised that the pension reforms are not only governance reforms but have huge positive social implications.

Department of Pension and Pensioners' Welfare Secretary V Srinivas said Pension Payment Order (PPO) in digilocker saves a lot of time as well as the necessity to hand over a physical copy.

Considering that a very large number of retirees are from central armed police forces (CAPFs) who serve in far-flung areas of the country, such software acts as a boon both in terms of ease of processing as well as speed and accuracy.

Every stakeholder has a deadline to complete their part of the pension processing and alerts keep going on the pensioners' mobile, the statement said, highlighting electronic processing of pension cases.

This will eliminate the earlier hassles of eep chasing a pension file from seat-to-seat months before retirement.

Based on the latest pension rules, the software enables accurate pension calculation and as per rule and not based on the interpretation of the staff concerned, the statement added.